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Constructive Feedback

Feedbacks are very important in day-to-day life in the Businesses and the workplace. Feedback helps you to get better and know more about your weaknesses in a positive way. Feedbacks can be used to encourage, Progress, and understand the weaknesses. When feedback is provided in useful manner for improvement, it becomes constructive feedback.

Feedback is helpful and constructive, criticism is harmful and damaging – Frank Sonnenberg

What is Constructive Feedback?

If feedback is given as a suggestions to improve things or to get positive result it is called a Constructive Feedback. If feedbacks are not taken positively then it can be a drawback and that can be a loss for you and your growth.

IMPROVEMENTS CAN BE DONE ONLY THROUGH MOTIVATIONS AND FEEDBACKS

How to frame Positive Constructive Feedback?

Feedbacks play a very important role in the workplace. And it is a difficult task for the managers and the seniors to give the feedbacks most constructively as their feedbacks are used for Performance Management processes which are related to the annual appraisals and increments of an individual employee in the organization.

Feedbacks always have to be encouraging though highlighting the weak area or points. It is an art that every Manager should work on it and learn.

Focused Tips

Managers have to focus and work a lot while giving positive constructive feedback to an employee during the organization performance process. Let’s read the focussed area which can help managers give positive constructive feedback.

  1. Observations
  2. A proper way of written or Verbal Feedbacks
  3. Encouraging
  4. Understands Employee Capabilities
  5. Specific

Observation

Use managerial skills properly and professionally observe the employee that will benefit the employee and the organization, your observations play a very important role as a mentor and for the juniors. Observe the behavior of the employee. Some key points of observations are behavior, Time disciplines, Professional attitude and Work should be completed at a given deadline. Such observations are very important and managers should not be verbal towards such conversation but they should observe all the things and provide necessary feedbacks accordingly.

The proper way of written or verbal Feedbacks

Feedbacks should be narrated or worked out in a very formal communication way. Managers should always watch their words or tone. Feedbacks should be given a such a way that the employee understands the weakness and take the feedbacks constructive and work on it rather than taking negative which may create a dispute in the organization.

Encouraging

Feedbacks should always be encouraging and not discouraging the employee. The employee should be always ready to take the feedback from the seniors and not be afraid. The way of presenting the feedback should be in the most advantageous form so that the employee and the organization both get the benefits.

Understand Employee Capabilities

It is very necessary to understand employees’ capabilities. If an employee is capable enough and has the abilities then the feedback will always be constructive feedback for them and they will try to get better and improve themselves. But if the employee doesn’t have the capabilities the feedbacks will always act as a burden and will always be against the employee growth. So, the manager should always know the capability of the employee.

Be Specific

To tell someone where they are wrong is a very easy, but to be specific enough in which point or area they are wrong and how they can improve themselves can be a lengthy process, So Managers should always be specific in which area one has to work hard or improve themselves. Try to make employees understand the point where they are lacking and explain them with patience and support.

How to Present Constructive Feedback

  1. Avoid using Negative remarks
  2. Focus on Behaviour and not individual
  3. Explain with an example
  4. Focus on change
  5. Gender Neutralize

Avoid using Negative Remarks

Negativity is not acceptable by anyone in the workplace or the personal. We as human beings always like to listen to positive and appreciating things, it is very hard for us to accept and understand our lacking points. As a manager, they need to avoid using negative remarks and learn to speak the same with a positive attitude. Like for an example

  • Saying an employee, you have done it wrong, instead of saying this manager should try to mold the sentence and say maybe you can try doing this way it can give you result.
  • Saying you are not able to understand, instead of saying these managers should try to mold the sentence and say I hope you are Understanding and if you have doubts, please be free to ask and get your doubts clear.

Focus on Behaviours and not Individual

Never take things personally, always be professional while giving feedbacks. In real person can be different outside the workplace but what they are and how much acceptable they are in the workplace should be given importance. Never try to remove your grudges and give negative remarks but always see the employee capabilities, hard work, and growth.

Explain with an example

Be specific and explaining only the lacking point is very important. Other than that if we can explain the difference with an example then the employee can understand the difference and the difference between them and they will develop the understanding to take the feedback positively and work on them for their growth and development.

Focus on change

It is very important to focus on things that can be changed easily. The manager should give feedback on the changes only that can be changed or excepted by the employee and which is within their limits. They should not pressurize on things that cannot be changed or are not in the hands of the employees.

Gender Neutralize

Feedback should be neutral and it should not be in anyone’s favor. Give equal importance to all and understand all the employees’ points of view. Don’t be partial to any gender but humanity and the policies.

Tips on positive Constructive Feedback

  1. Let Employee respond
  2. Have positive discussion
  3. Avoid taking things personally
  4. Always try to give feedback personally
  5. Don’t give mix expressions

Let Employee Respond

Give the employee time to respond and understand the matter. Feedbacks can be taken positively when you give them time to understand and let them learn and make changes. Making changes is not easy, everyone needs time. Don’t expect the very next day employee will be working as per the feedbacks, maybe they have to learn and then implement. So, have patients and let the employee respond.

DON’T FEEL OFFENDED BY FEEDBACKS BUT FEEL GRATEFUL THAT YOU ARE GETTING CHANCE TO IMPROVE

Have Positive Discussion

After getting the feedbacks some employees won’t expect the changes and will surely come for the discussion or to solve the queries on how to implement the changes. During that time Managers should have patience and a positive approach to discussions. Try to figure out the matters and make them understand and guide them about how to change. Give your support and cooperation for the changes as changes are hard and difficult.

Avoid taking things personally

Never take things as personal in the professional life. Always keep professional and personal life apart. People are always different at the workplace and personal so act with them accordingly. If the employee is good at the workplace reward them accordingly rather than remembering your fight with them and removing personal grudges.

Always try to give Feedback personally

Feedbacks are the area on which individual have to work. In other words, it can be considered as one’s weak point. So, it is very important to have such a discussion in private. Do not open up with the discussion in front of the whole team. Have an individual and positive discussion with every team member and have one to one discussion and clarify things.

Don’t give mix expressions

Be accurate on the feedbacks, don’t try to show mixed expression verbally or orally that can confuse the employee. Have clear and transparent feedback. The most important thing in the whole process is that the employee takes things positively and tries to understand the importance of taking feedback positively and changes themselves accordingly for the better growth of themselves and the organization.

Benefits of Constructive Feedback

  1. Improve Employee Confidence
  2. Help Employee to learn
  3. Employee growth
  4. Learn new things
  5. Promotes employee Loyalty

Improve Employee Confidence

Feedback can be taken constructively or negatively but if the employee is doing things properly and giving their efforts, they are surely going to boost up their self-confidence. An employee will already have good confidence in the areas they are experts in and learning and changing themselves as per the feedback and making their weak areas strong will also boost their self-confidence.

Help Employee To learn

Feedbacks can be a very beneficial way of learning if employees take it positively. Managers spend a lot of time on individual employees to figure out the strength and the weak points so it can be considered as an opportunity for an employee that managers are guiding them on the weak points and helping them to shine in the weak areas.

Employee Growth

When employees are working hard on the weak area and trying to improve themselves it is automatically leading to the way of growth and success. So, the employee needs to take feedback as constructive feedbacks and work on them for their growth and benefits. Employee indirect growth depends on the feedbacks.

If you are not Accepting Constructive feedbacks, you are not accepting your Growth

Learn New things

Employees may often have to learn new things which they were not willing to learn previously, but as per the performance management process to gain appraisals and increments employees have to often learn new things as they are gifted with many more new responsibilities. So, Feedbacks help an employee to learn many new things and progress.

Promotes employee loyalty

When managers are spending time to understand the employee weak points and guiding them with a proper positive way to the road to success the employee will be overwhelmed and will be loyal towards the managers and the organization. The organization is putting their efforts for the employee growth and similarly employee will put their efforts and loyalty for the growth of the organization.

Conclusion

Feedbacks are very important for the growth of the employee and the organization. Mentors have to be very talented in doing this difficult and very important task of highlighting the weak points in the most delicately and positively way so that the employee can understand and work on them. Managers should also appreciate the well-deserved work done by the employees. Use managerial skills properly and professionally observed and provide feedback. Always provide feedbacks personally so that the employee doesn’t feel offended or shy to ask your guidance to improve themselves. Last but not least all the employees should have a broad mindset and take the feedbacks most constructively as it can be proved to be useful to them.

“IN WORKPLACE THE WAY TO CORRECT YOU IS FEEDBACKS”

Recommended books for Constructive feedback

Article Credit

This article is contributed by Ms. Pragya Delhiwala. Experienced as a quality engineer after completing her education: 2nd rank BE in Electronics & Communications; 1st rank MBA in TQM. She is passionate about management, writing and painting.

More articles from Ms. Pragya Delhiwala:

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